Hidden Treasures of Romania

General Selling Conditions

1. Any packages delivered by Pan Travel are based on the contract, signed by both parts.

2. The contract includes
– detailed description of services (programme, accommodation, transportation, boarding etc.)
– duration
– number of participants
– price
– payment*
– cancellation**
* Pan Travel will deliver to the client a pro-forma invoice for the services specified by the contract. After money transfer, Pan Travel will issue the final invoice.

Payment will be made by bank wire, as following:

– a deposit of 30% in a delay of 7 days from the signature of the contract
– final payment must arrive in Pan Travel’s account at last 30 days before the date of the beginning of the round-trip.
For the last moment reservations (less than one month before the beginning of the round-trip), the entire payment has to be made at once at the booking.

Payment can be made by credit card too. Actual Romanian regulations avoid payment by credit card unless the owner of the card is on Romanian territory.

** Notice of cancellation by the CLIENT must be made in all cases in writing signed by the person who signed the contract. Cancellation is effective from the date of receipt by the ORGANIZER of such notice. Pan Travel will refund the sums already paid, deducting the cancellation charges and the bank transfer fees. The CLIENT cannot cancel only part of the services included in a package.

CANCELLATION CHARGES

If the CLIENT cancels the trip, the following percentage of the total package price will be deducted as a cancellation charge:
– more than 30 days before the departure date: 10% of total amount
– 29 – 20 days: 25 % of total amount
– 19 – 10 days: 50 % of total amount
– 9 – 4 days: 80 % of total amount
– less than 4 days or NO SHOW: 100% of total amount

If the CLIENT purchased a trip cancellation insurance, the insurance company will refund the cancellation charge based on the invoices delivered by the travel ORGANIZER.